CLEAR ANSWERS. PRACTICAL NEXT STEPS.
Questions,
answered.
Choose a starting point below or browse the answers. You don’t need to know the technical name for a problem before reaching out.
A QUICK SERVICE FINDER
What needs attention?
Choose the closest match. We’ll point you to a useful service page—not diagnose the issue or send your answers anywhere.
BEFORE YOU BOOK
Good questions
deserve plain answers.
Here’s how pricing, appointments, and scope work. If your situation is different, tell us and we’ll discuss it before any work begins.
Pricing & booking
How do your prices work?
Many services have fixed or starting prices, such as the $60 diagnostic, $39 remote support per 30 minutes, and business websites from $499. On-site IT support is $99 for the first hour and $65 per additional hour. Each service page explains what its listed price covers. Work without a listed price gets a written estimate before you approve it. Parts, licenses, subscriptions, travel, and applicable tax are identified when relevant.
What does the $60 diagnostic include?
One standard computer diagnostic by drop-off or remote appointment, with a symptom review, relevant checks, and a plain-language summary. The checks depend on the service method and device. Repair, parts, data recovery, extra investigation, pickup, and on-site travel are separate. See the diagnostic scope
Does basic PC setup include my files and printer?
The $99 fixed basic setup covers one computer, one user account, available updates and drivers, up to two customer-licensed applications, and a basic connectivity check by drop-off or remote appointment. File transfer, printers, additional devices, and on-site work need a separate quote. See basic setup
What happens after I contact you?
We review your request, confirm the service method and scope, and explain the price or provide a written estimate. You approve the work before we begin. If we discover something outside the agreed scope, we ask before doing more.
Do you come to my home or business?
On-site, drop-off, pickup and return, and remote support may be available depending on the task and location. We confirm availability, appointment terms, and any travel or pickup charge before booking.
Can you help with Windows and Linux?
Yes. We support routine Windows and Linux issues, and can discuss Windows installation or Linux distributions such as Ubuntu, Fedora, Debian, and Linux Mint when the computer is suitable. Compatibility and data safety are checked before changing an operating system.
Should I send you passwords or private files?
No. Please do not include passwords, payment details, recovery keys, or sensitive customer information in your request. We’ll discuss safe access and backups during the appointment. Data-changing work needs your authorization.
Can you guarantee Wi-Fi speed or search rankings?
No. Wi-Fi depends on the building, equipment, and internet provider. Search rankings depend on many factors outside a website build. We explain what we can improve, test what we can, and avoid promising an outcome we cannot control.
Security
Do you install security cameras? Can I view them on my phone?
Yes — we install and configure routine home and small-business cameras, set up the app so you can view them on your phone, and check that recording works before we leave. Cameras, recorders, and any subscription are separate from the installation quote. This is camera setup, not alarm monitoring. See camera setup
What would a firewall or VLAN actually do for me?
A properly configured firewall controls what can reach your network from the internet, and a VLAN keeps guest devices apart from your work computers and files. Together they close the easy routes in — default passwords, open remote access, and guests on the same network as your business data. See firewall & network security
I think I have a virus, or I got hacked. What should I do first?
Stop entering passwords or payment details on that computer and contact us. Malware removal is $99 per computer: we investigate, remove or quarantine what we find, and review your browser and built-in protection. If an account may be compromised, change its password from a different, clean device. See malware removal
Websites & AI
Which website level fits my business?
A basic business website starts at $499 and a custom business website starts at $999, with a working contact form and launch setup. Larger sites with more pages or extra features are scoped in a written estimate before work begins, and website maintenance starts at $49 per month after launch. See websites
What can an AI chat on my website actually do — and who answers if it can’t?
It answers common questions — services, prices, hours, how to book — using only information you approve, and it captures the visitor’s details as a lead when they want the next step. If it cannot answer, it points the visitor to your contact form so a real person follows up. It is not a replacement for human support. See AI website chat
What can you automate for my business?
The repetitive steps: intake forms that send confirmations automatically, appointment reminders, review requests after a job, lead routing so no inquiry sits unseen, and invoice follow-up reminders. We automate one agreed workflow at a time and test it before it goes live. See workflow automation
What does automation setup need, and what costs extra?
We use the tools you already have where they can do the job. Any new tool, platform subscription, or account is separate and itemized in your quote before you approve it. Setup time depends on the workflow and your tools, and is confirmed in the written quote before work begins.
LET’S SORT IT OUT
Tell us what’s
not working.
You don’t need the technical words.
Start with what’s happening. We’ll take it from there.
- Written estimate first
- You approve the work
- South Florida · by appointment
