Network Troubleshooting

Dropped connections, unreachable devices, and inconsistent performance can have several causes. We narrow down the problem through practical checks and explain whether it appears to involve a device, local equipment, or your provider.

What’s included

• Reproduce the reported connection problem where possible
• Check relevant addressing, links, DNS, and equipment settings
• Test the agreed correction and explain remaining issues

Common problems this solves

• Slow or unreliable internet
• Connections that drop and come back
• Devices that cannot reach each other or the internet
• IP address conflicts or incorrect network settings
• Unsure whether the cause is a device, your equipment, or your provider

What you receive

Findings, approved changes, and recommendations for any provider or equipment follow-up.

Limitations and exclusions

• Intermittent faults may need observation over time, and we cannot promise every fault can be reproduced during a visit
• Problems on the provider’s side are explained and passed back to you to raise with them
• Replacement equipment is quoted separately

Pricing

Available remotely. Network troubleshooting is $99 for the first hour, with additional on-site labor at $65 per hour. Diagnostic effort and affected devices are agreed in the quote. Intermittent faults may need observation over time. We do not promise that every fault can be reproduced during a visit.

Hardware, parts, software licenses, hosting, travel, and third-party subscriptions are billed separately unless a service says otherwise. You approve a written estimate before work begins.

Questions about Network Troubleshooting